Terms and Conditions - House Clearance Downham

Welcome to House Clearance Downham. These Terms and Conditions govern your use of our services. By engaging with us, you agree to comply with and be bound by these terms.

1. Introduction

These terms outline the rights and responsibilities of both House Clearance Downham and our clients. Please read them carefully before using our services.

2. Definitions

Service Provider: House Clearance Downham.
Client: Any individual or entity engaging our services.
Services: House clearance, decluttering, waste removal, and related activities.

3. Services Provided

We offer comprehensive house clearance services in Downham and surrounding areas, including:

Removal of unwanted items
Sorting and categorizing possessions
Disposal and recycling of materials
Secure handling of sensitive items

4. Payment Terms

All payments are to be made in full upon completion of services unless otherwise agreed in writing.

Accepted Methods: Cash, credit/debit cards, and bank transfers.
Invoices: Issued post-service completion and must be settled within 14 days.
Late Payments: Subject to a late fee of 5% per month.

5. Scheduling and Cancellations

Appointments are subject to availability. To schedule a service, clients must provide adequate notice.

Cancellation Policy: Cancellations must be made at least 48 hours in advance.
Rescheduling: Possible upon mutual agreement without additional charges.
No-Shows: May incur a fee equivalent to 50% of the service cost.

6. Responsibilities of the Service Provider

We commit to delivering our services with professionalism and care.

Timeliness: Arrive at the scheduled time and complete services within the agreed timeframe.
Respect: Handle all property with respect and care to prevent damage.
Compliance: Adhere to all relevant laws and regulations related to waste disposal and recycling.

7. Responsibilities of the Client

Clients must facilitate the smooth delivery of our services by adhering to the following:

Access: Provide clear and safe access to the property.
Information: Disclose any hazardous materials or special instructions regarding possessions.
Presence: Ensure a representative is available during service delivery if required.

8. Liability and Insurance

House Clearance Downham is insured for general liability. However, not all potential issues may be covered.

Damage: We are liable for damage directly caused by our negligence.
Insurance Claims: Must be reported within 7 days of the incident.
Limitation: We are not liable for pre-existing conditions or hidden damages not discovered during the service.

9. Privacy Policy

We respect your privacy and are committed to protecting your personal information.

Data Collection: Information provided during booking is used solely for service delivery.
Data Protection: We employ appropriate measures to secure your data.
Third Parties: We do not share your information with third parties except as necessary for service provision.

10. Dispute Resolution

In the event of a disagreement, we strive to resolve issues amicably.

Negotiation: Initial resolution through direct communication.
Mediation: If unresolved, a neutral mediator may be involved.
Legal Action: As a last resort, disputes may be taken to court under the jurisdiction of Downham.

11. Governing Law

These terms are governed by and construed in accordance with the laws of the jurisdiction in which House Clearance Downham operates.

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.